itsnexself

You can contact us at itsnexself@gmail.com

or via our WhatsApp number at +27 73 284 7264

What is itsnexself?

itsnexself is a performance-focused brand built around discipline, consistency, and daily routines.
We create simple, functional tools designed to support training — physically and mentally — without hype or gimmicks.

Who are your products for?

Our products are for people who:

• Train consistently

• Value structure over motivation

• Want fewer distractions during workouts

• Care about quality and purpose

If you take your routine seriously, you’ll fit right in.

Where do you ship?

We currently ship within South Africa.

Delivery times and costs are displayed at checkout. Once your order ships, you’ll receive tracking details.

How long does delivery take?

Orders are typically delivered within 7–13 business days, depending on your location.

We aim to process and dispatch orders as quickly as possible.

What is your return policy?

We offer a 7-day hassle-free return policy.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right.

Items must be unused and in original packaging to qualify for a return.

Are your products covered by a warranty?

Our products are designed for daily use. If there is a manufacturing issue, contact our support team and we’ll assist you.

How do I care for my product?

Care instructions vary by product and are included on the product page.

As a general rule:

• Keep items clean and dry

• Follow basic care guidelines

• Avoid unnecessary exposure to extreme conditions

Simple care ensures long-term use.

Is checkout secure?

Yes. All payments are processed through secure, encrypted payment gateways.
Your personal and payment information is protected at all times.

How can I contact you?

You can reach us via our Contact page or by email.
We aim to respond within 24–48 hours on business days.

Will you release more products?

Yes — but selectively.

We focus on quality over quantity. New products are released when they align with the itsnexself philosophy of disciplined, consistent training.

How can I stay updated?

Join our mailing list for:

• Early access to drops

• Limited releases

• Important updates

No spam. No noise.

Final note

If you have a question that isn’t answered here, reach out.
We believe clarity builds trust — and trust compounds.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at itsnexself@gmail.com or +27 73 284 7264

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at itsnexself@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at itsnexself@gmail.com.